FAQs
Emergency Pet Hospital of Craven-Carteret FAQs
There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.
Frequently Asked Questions
What are your hours?
Weeknights- 6:00 PM to 7:30 AM
Weekends- 6:00 PM Friday thru 7:30 AM Monday
Weekends- 6:00 PM Friday thru 7:30 AM Monday
What types of payments do you accept?
All fees are to be paid at the time of treatment or upon discharge of the pet. The clinic is not able to charge or extend credit. Cash, approved checks, all major credit cards, and Care Credit are accepted.
What is performed at the clinic?
Only emergency procedures are performed at the clinic. Routine procedures should be taken to your regular veterinarian during regular office hours.
How does the follow up process work?
All follow-up examinations and treatments must be done by your regular veterinarian during regular office hours.
What is an emergency fee?
An emergency fee is charged to all clients. We will be glad to discuss any fees, deposits, and form of payments to avoid any misunderstandings.
What if my pet has a tendency to bite?
For the safety, of our staff and the well-being of your pet, we request that you inform us prior to examining your pet if it is aggressive or has a tendency to bite.
When are pets allowed in common areas?
For the safety of your pet and other clients/patients, all pets MUST be on a leash or in a carrier.
What type of pets do you see?
Cats and dogs
How can I schedule an appointment for my pet?
We are a walk-in facility only.
Why is it important for pet owners to pick their pets up from the hospital in a timely manner?
Hospitalized pets must be picked up by 7:30AM the following morning or a $50 late fee will be charged. It is the responsibility of the pet owner to pick up their pet and transfer, if necessary, to their regular veterinarian.
How do veterinarians prioritize animal patients?
Patients are seen in order of arrival to the clinic but animals with critical, life-threatening problems naturally take priority.
How can having an animal restrained be helpful?
For your safety, we ask that you allow the technician to restrain your pet during the examination. Please keep your face and hands out of reach of your pet during this time.